Refunds & Cancellations

You have the right to cancel any online order within 14 days, with the exception of the following:

• Items that cannot be resold for health and hygiene reasons once unwrapped (e.g., mattresses, bedding, pillows).
• Flat-pack furniture that has been partially or fully assembled.
• Bespoke items.

Bespoke Items
"Bespoke for You" items are specially ordered and are not held in stock. Once ordered and accepted, these items cannot be cancelled. Please carefully review your order confirmation and report any errors within 24 hours.

Returns & Collection Charges
All returns are subject to a collection charge unless otherwise agreed. Collection charges may vary, reaching up to £159 depending on your location. If you have any questions, please contact us at 03333394412.

Refund Process
Once we have been notified of your cancellation and if you are eligible for a refund, we will process your refund in full within 5 working days. Please review the terms and conditions above to ensure your eligibility. For further assistance, feel free to reach out to us at info@pro-motionbeds.co.uk.