Privacy Policy

1. About this policy

This policy concerns personal information provided when you use pro-motionbeds.co.uk, place an order or contact Pro-Motion Beds.

If you have a question about your information or this policy, please contact us using the details below.

2. Information you provide

Depending on how you interact with us, you may provide:

• Your name, email address and telephone number.
• Your billing address, delivery address and delivery instructions.
• Details of the products and options you order.
• Information included in an enquiry, complaint, return request or guarantee claim.
• Your newsletter preferences when subscribing to updates.
• Information entered into a VAT relief declaration.

Please provide accurate information and tell us if details relevant to an existing order need correcting.

Do not send payment card details through email or our contact form. Use the payment methods provided at checkout.

3. Orders and customer enquiries

Information supplied with an order is needed to process your purchase, arrange delivery and provide relevant customer support. Enquiry information helps us respond to your questions.

Order records may also be needed for returns, guarantee enquiries, accounting, tax obligations and resolving disputes.

If information essential to an order is missing, we may need to contact you before your order can proceed.

4. VAT relief declarations

Our VAT relief declaration asks for information relevant to eligibility, including a qualifying disability or long-term condition. Health information receives additional protection under data protection law.

Please provide only information relevant to your declaration. Do not submit detailed medical records through the product page or general contact form.

Contact us if you have questions about the information requested before completing a declaration.

5. Shopify and payment services

Our online store is hosted on Shopify. Shopify provides the ecommerce platform through which products are displayed and orders are placed.

Payment services handle information needed to process your chosen payment method. Their own privacy information explains how they handle personal data in connection with those services.

You can read Shopify’s Privacy Policy for information about Shopify’s handling of personal information.

6. Marketing preferences

You can unsubscribe from marketing emails using the unsubscribe link included in the message. You can also contact us to ask about your marketing preferences.

Unsubscribing from marketing does not prevent necessary communications about an order, delivery, return or customer service enquiry.

7. Cookies and browser settings

Cookies and similar technologies can support functions such as maintaining a shopping basket and remembering website preferences.

You can manage cookies through your browser settings and any cookie preference controls available on the website. Restricting essential cookies may affect shopping or checkout functionality.

8. Your data protection rights

Depending on the circumstances, your rights may include asking to access or correct your personal information, requesting its deletion, restricting its use, requesting portability or objecting to processing.

You can object to direct marketing at any time. Where processing relies on consent, you can withdraw that consent.

Contact us to make a request. We may need information to verify your identity before responding.

You can also raise a concern with the Information Commissioner’s Office .

9. Other websites

Links to other websites may be provided for convenience or further information. Their privacy notices apply when you use their services.

10. Changes to this policy

This page may be updated to reflect changes to the website, our services or applicable requirements. The date above shows the latest revision.